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  • Cyril ★★★★

    Aulnay-sous-Bois Feb 15, 2020 Cowboy 2

    This bike is just awesome : beautiful, light, fast (at last I go faster than old ladies on their electric rental bike). I just regret that you have to use your phone to turn the bike on and off (same for the lights) and that the tires are so fragile (after 3 weeks I already had to buy another one, much stronger). 

    Cowboy answer

    Hello Cyril,

    Thank you for your review.

    The reason why we chose to unlock the bike through the phone is because it acts as a digital lock. This is one of the safety features of the bike.
    Just so you know, your phone is only required to turn on the electrical support of the bike. That means that if your smartphone turns off during your ride, you will still be able to use your bike normally. The motor will still provide you with the electrical assistance you need. You can also use any smartphone to turn it on, including a friend's phone. 

    We realize that unexpected flat tyres are super frustrating, especially on new bikes. We have witnessed how flat tyres have impacted our customers last year and regret the frustration caused among our community. 

    So, we were pleased to offer solutions to help our customers enjoy the ride with more confidence and less anxiety, while maintaining the sleek design, ride feeling and comfort of our tyres.
    Existing customers have received Flat-Away™ tyre liners. Flat-Away is a felt tape, reinforced with DuPont Kevlar® fibre, to help improve tyre’s puncture resistance. We tested the performance of this product with Cowboy riders on the field and conducted rigorous “nail puncture tests” in a German test laboratory. We learned that an original Panaracer tyre, fitted with a Flat-Away liner, offers 5x more protection than a Panaracer tyre alone.

    Then, we decided to equip our new batches of bikes with other tyres that have the same level of resistance and appearance as our former tyres reinforced with liners. We are thus confident that the riding experience of all our customers will be as it is supposed to: fun and enjoyable. Punctures might still occur if you ride on a sharp piece of glass or approach a curb at high speed, as it would with any other e-bike too.

    Have a lovely day,

    The Cowboy Team

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