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The bike is really great (it literally changed my mode of transportation and therefore my lifestyle), the engine runs very smoothly, the brakes are super efficient, the operation with the smartphone is super well conceived. In short, the best experience/price ratio on the market! On the other hand, the lack of a factory mudguard makes its daily use problematic (I bought one after 2 days), the other weakness: the tires (I got a flat after only 5 days!) and the lack of suspension (driving on Parisian cobblestones is quite painful).
Great to hear the bike changed your way of living.
We realize that unexpected flat tyres are super frustrating, especially on new bikes. We have witnessed how flat tyres have impacted our customers last year and regret the frustration caused among our community.
So, we were pleased to offer solutions to help our customers enjoy the ride with more confidence and less anxiety, while maintaining the sleek design, ride feeling and comfort of our tyres.
Existing customers have received Flat-Away™ tyre liners. Flat-Away is a felt tape, reinforced with DuPont Kevlar® fibre, to help improve tyre’s puncture resistance. We tested the performance of this product with Cowboy riders on the field and conducted rigorous “nail puncture tests” in a German test laboratory. We learned that an original Panaracer tyre, fitted with a Flat-Away liner, offers 5x more protection than a Panaracer tyre alone.
Then, we decided to equip our new batches of bikes with other tyres that have the same level of resistance and appearance as our former tyres reinforced with liners. We are thus confident that the riding experience of all our customers will be as it is supposed to: fun and enjoyable. Punctures might still occur if you ride on a sharp piece of glass or approach a curb at high speed, as it would with any other e-bike too.
Cowboy mudguards will be installed on the bike directly at the factory as of Spring / Summer 2020 to enhance our customers experience.
If you have any question, don't hesitate to get in touch with us.
The Cowboy Team