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  • Matthias ★★★★

    Munich Mar 02, 2020 Cowboy 2

    I'm riding the bike in the city of Munich. It is fast and agile. Especially after stops at traffic lights, you quickly get back up to speed. Two remarks: I exchanged the original tires from Panaracer to Schwalbe Marathon Plus 27,5", because I had a first flat tire very fast. After I quickly drove over a curb, the rear tube in the jacket just burst. An initial fitting with Schwalbe Marathon Plus or similar tires would be an improvement. Especially as you can drive the Marathon Plus with up to 6.5 bar, which optimizes the rolling resistance. Second remark: During an appointment in the city the battery of my smartphone had discharged to zero. Without the Smartphone I could not start the bike and cycled about 7 km home without motor support. It worked, starting with the single speed was of course tougher than usual. To improve the bike, a USB socket would be wonderful, where you could charge an empty Smartphone. Or a start button on the bike, so that you are not dependent on the Smartphone. Conclusion: I would buy the bike again anytime, for my taste it looks great, riding it is great fun. And the customer support reacts quickly and helpfully in case of problems.

    Cowboy answer

    Hello Matthias,

    Thanks for your review.
    Great to see you think the bike and the customer support are great ☺️

    We realize that unexpected flat tyres are super frustrating, especially on new bikes. We have witnessed how flat tyres have impacted our customers last year and regret the frustration caused among our community.

    So, we were pleased to offer solutions to help our customers enjoy the ride with more confidence and less anxiety, while maintaining the sleek design, ride feeling and comfort of our tyres.
    Existing customers have received Flat-Away™ tyre liners. Flat-Away is a felt tape, reinforced with DuPont Kevlar® fibre, to help improve tyre’s puncture resistance. We tested the performance of this product with Cowboy riders on the field and conducted rigorous “nail puncture tests” in a German test laboratory. We learned that an original Panaracer tyre, fitted with a Flat-Away liner, offers 5x more protection than a Panaracer tyre alone.

    Then, we decided to equip our new batches of bikes with other tyres that have the same level of resistance and appearance as our former tyres reinforced with liners. We are thus confident that the riding experience of all our customers will be as it is supposed to: fun and enjoyable. Punctures might still occur if you ride on a sharp piece of glass or approach a curb at high speed, as it would with any other e-bike too.

    Thanks for the suggestions about the USB socket or start button.
    We'll take it into account for future development. The reason why we didn't add the start button is because we want the phone to be used as a digital key to protect your bike in case of theft.

    The Cowboy Team

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