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Cowboy e-bike translation missing:

translation missing:

  • Shooky ★★★★

    Mar 23, 2020 Cowboy 2

    unfortunately the trip tracking doesn't work at all times. 2 out of my last 10 trips were never recorded

    Cowboy answer

    Hello Sonke,

    Thank you for your feedback.

    Trips are only sent when you turn off your bike and your phone must be connected to the internet to send the trip to our servers. To force trips to be sent, can you try the following easy steps:

    • Activate your WiFi or 4G
    • Unlock your bike
    • Wait for 2 seconds
    • Lock your bike again and wait for 5 seconds

    If you still don't see your trip after this, please our support team know through our app chat.

    The Cowboy Team

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